Refund Policy

This Refund Policy explains when refunds may be available for payments made to Tradelynx, including trader lead credits, subscriptions (if offered), and related platform charges.

This policy is issued by Tradelynx Limited.

It does not govern refunds between customers and traders for trade services performed. Those are handled directly between the customer and trader unless otherwise stated.

Unless required by law, trader credit purchases are generally non-refundable once credits have been applied to the account, especially where any credits have been used or promotional credits have been granted.

Where we do approve a refund review, eligibility is based on unused paid credits only. Promotional, referral, bonus, or other free credits are excluded from refundable amounts and are not redeemable for cash.

We may, at our discretion, review refund requests where:

• a duplicate payment was made
• a technical/platform error caused incorrect charging
• fraud or unauthorized payment is reported and verified
• we determine a refund is appropriate as a goodwill exception

Promotional credits, free credits, and limited-time offers (including signup promotions) have no cash value unless expressly stated and are usually non-transferable and non-refundable.

If paid and promotional credits coexist on an account, any refund consideration will be limited to the remaining paid-credit balance only.

If a refund is issued on a purchase tied to a promotion, we may remove associated promotional entitlements or bonus credits.

Subscription products (including industry/property-history subscriptions and other recurring plans) are billed in advance on the cycle presented at checkout unless otherwise stated.

Unless required by law, subscription charges are generally non-refundable once a billing period has started. Cancellation normally stops renewal for future periods and does not automatically create pro-rata refunds for the current period.

One-off property-history report purchases are generally non-refundable once report access has been granted, except where required by law or where a verified platform/payment error occurred.

LabourLynx (Paid add-on) access fees (for staffing workflow access windows) are platform access charges. Unless required by law, these are generally non-refundable once access has been provisioned or used.

To request a refund review, contact support@tradelynx.co.uk and provide:

• your account email
• payment date and amount
• payment reference / invoice reference (if available)
• reason for the refund request

We aim to review requests within 5-10 business days.

If you believe a payment was unauthorized, please contact us promptly before initiating a chargeback where possible. We may suspend account access while a payment dispute is under review.

Nothing in this Refund Policy limits statutory consumer rights that cannot be excluded under applicable law.

We may update this Refund Policy from time to time. Any changes will apply prospectively unless otherwise required by law.